Order Processing

Orders are generally processed within 1 business day. Orders placed on weekends or public holidays will generally be processed on the next business day.

During periods of high demand, launches or promotional events, processing times may be slightly longer. Where possible, we will communicate updated timeframes where reasonably possible.

Shipping Within Australia

We currently offer delivery within Australia.

Standard Shipping: Flat rate of 15 AUD. Free on orders over 150 AUD.

Express Shipping: Flat rate of 25 AUD. Free on orders over 200 AUD.

Estimated delivery times are:
Standard: 1-3 Business Days (Major Cities), 3-5 Business Days (Regional Cities)
Express: 1-2 Business Days

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Delivery estimates begin from dispatch and are provided as a guide only. Actual delivery times may vary depending on the destination, carrier operations and other circumstances. We aim to ensure orders are dispatched and delivered within the timeframes communicated. We recommend allowing additional time during peak periods.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available. Please allow some time for tracking information to become active after dispatch.

Delivery Delays
 

Delivery timeframes may occasionally be affected by circumstances such as severe weather, public holidays, traffic incidents or carrier service disruptions.

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If your order appears significantly delayed or has not arrived within the expected timeframe, please contact us at hello@selfcentered.com.au.

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We will investigate the delay, liaise with the relevant carrier where necessary and work with you to resolve the issue. If an order has not been delivered within the agreed or a reasonable timeframe, we will address the matter in accordance with your rights under Australian Consumer Law.

Incorrect Delivery Information
 

Please ensure your delivery details are accurate and complete when placing your order. If you notice an error before your order has been dispatched, contact us as soon as possible at hello@selfcentered.com.au. We will do our best to update your details, although changes cannot be guaranteed once an order has been processed or dispatched.

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If an order is returned to us because an incorrect or incomplete delivery address was provided, we may charge a reasonable additional delivery fee to resend the order. Any such charge will depend on the circumstances and will be subject to your rights under Australian Consumer Law.

International Shipping

At this time, Self Centered ships within Australia only.

Lost or Damaged Parcels

If your order appears to have been lost or arrives damaged, please contact us at hello@selfcentered.com.au with your order number and, where applicable, photographs of the packaging and product. We will assess the circumstances and work with you to determine the appropriate next steps.

Nothing in this policy limits your rights under Australian Consumer Law.