Privacy Policy | Self Centered

At Self Centered, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how SELF CENTERED, trading as Self Centered, collects, uses, stores and discloses personal information when you visit our website, make a purchase, contact us or otherwise interact with us.

About Self Centered

This website is operated by SELF CENTERED, trading as Self Centered.

ABN: ‭84 407 916 288‬
Email: hello@selfcentered.com.au

In this Privacy Policy, “Self-Centered”, “we”, “us” and “our” refer to the business above.

Information We Collect

Depending on how you interact with us, we may collect information including:

Information you provide directly

This may include:

your name;
email address;
telephone number;
billing and delivery address;
order and purchase information;
information provided when contacting customer service;
account information, where applicable; and
marketing preferences.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

IP address;
browser and device information;
pages visited;
website interactions;
approximate location information;
referring website;
browsing activity; and
information collected through cookies and similar technologies.

We may also receive information from service providers that assist us with website functionality, payments, shipping, analytics, customer service and marketing.

How We Use Personal Information

We may use your personal information to:

process and fulfil orders;
process payments;
arrange delivery;
communicate with you about your order;
respond to enquiries and provide customer support;
manage returns, refunds and product enquiries;
improve our website, products and customer experience;
maintain website security;
understand website usage and performance;
send marketing communications where permitted and where you have provided the required consent;
maintain business records; and
comply with legal obligations.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by law.

Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about Self-Centered, including new products, updates, offers and other content we believe may be relevant to you. You can unsubscribe at any time using the unsubscribe link included in our marketing communications or by contacting us. Australian spam laws generally require commercial electronic messages to be sent with consent, identify the sender and provide a functional unsubscribe mechanism. We will process unsubscribe requests in accordance with applicable law.

Cookies & Similar Technologies

Our website may use cookies, pixels and similar technologies to:

operate essential website functions;
remember preferences;
understand website traffic and usage;
improve website performance;
measure marketing activity; and
provide relevant advertising, where applicable.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of the website.

Third-Party Service Providers

We may use trusted third-party providers to help us operate our business, including providers of:

e-commerce and website hosting;
payment processing;
shipping and delivery;
email and marketing services;
analytics;
customer service;
fraud prevention and security; and
website functionality.

These providers may have access to personal information where necessary to provide services to us.

Examples may include Wix and its relevant service providers, payment providers, delivery providers and marketing platforms used by Self-Centered.

Overseas Disclosure

Some of our service providers may store or process personal information outside Australia. Where applicable, we will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy obligations. The countries in which information may be stored or processed will depend on the service providers we use.

Payment Information

Payments made through our website may be processed by third-party payment providers. We do not generally need to access or store your complete payment card details. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

Access & Correction

You may contact us to request access to personal information we hold about you or to request that inaccurate or incomplete information be corrected. We may need to verify your identity before responding to a request. Where permitted by law, we may decline a request or charge a reasonable cost associated with providing access.

Privacy Complaints

If you believe we have handled your personal information incorrectly, please contact us at hello@selfcentered.com.au first so that we can investigate and respond to your concern. We will endeavour to respond to privacy complaints within a reasonable period. If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Children's Privacy

Our website is not directed specifically toward children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or applicable privacy requirements. The latest version will always be published on our website with the relevant update date.

For questions or requests relating to this Privacy Policy, please contact:

Email: hello@selfcentered.com.au
Business: Self Centered
ABN: 84 407 916 288‬