Change-of-Mind Returns

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We accept eligible change-of-mind returns within 14 days of delivery.

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To be eligible for a change-of-mind return, products must:

• be unused and in their original condition;

• be in their original packaging, where reasonably possible;

• not have been damaged or altered; and

• be accompanied by proof of purchase.

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For hygiene reasons, certain products, including eye masks and earplugs, may be excluded from change-of-mind returns once opened or used where they cannot reasonably be resold for hygiene reasons. Any applicable exclusions will not affect your rights under Australian Consumer Law.

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Change-of-mind returns are separate from your rights under Australian Consumer Law.

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Faulty, Damaged or Incorrect Products

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If you receive a product that is faulty, damaged, defective, unsafe, materially different from its description or otherwise does not meet an applicable consumer guarantee, please contact us at hello@selfcentered.com.au.

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Please include:

• your order number;

• a description of the issue; and

• photographs or other information that may help us assess the issue.

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Depending on the circumstances and the nature of the problem, you may be entitled to a replacement or refund under Australian Consumer Law.

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Incorrect Items

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If we send you an incorrect product, please contact us as soon as reasonably possible after receiving your order. We will arrange an appropriate resolution in accordance with Australian Consumer Law, including the return or replacement of the incorrect item, where applicable. You will not be responsible for reasonable return costs associated with an incorrectly supplied item.

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Refunds

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Where a refund is approved, it will be processed to the original payment method. Processing times may vary depending on your payment provider or financial institution.

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Return Shipping

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For approved change-of-mind returns, the customer is responsible for return postage costs, unless otherwise stated.

 

Where a product is faulty, damaged, incorrect or otherwise covered by an applicable consumer guarantee, we will handle return arrangements in accordance with Australian Consumer Law.

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Sale Items

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Sale and promotional items remain subject to Australian Consumer Law. A reduced price does not remove or limit your consumer guarantee rights.

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Australian Consumer Law

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Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.

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How to Request a Return

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To request a return or report an issue with your order, please email hello@selfcentered.com.au. Please include your order number and a brief description of the reason for your request. We will review your request and provide the next steps.